We at Lighten Software want you to be completely happy with your purchase. And we are confident that you will love our products. So we offer a 30 day Money Back Guarantee!
How do I request a refund if I purchased from Lightenpdf.com?
This is no gimmick, if you are not 100% satisfied for any reasons, within 30 days of any purchases from our official website – Lightenpdf.com, simply contact our support team and provide the Order ID.
Lighten Software uses FastSpring as our eCommerce system after we got your refund request, we will proceed refund in FastSpring. The full amount of your order will be refunded.
It’d be appreciated if you could give us some feedback before requesting a refund, your suggestions will greatly help us improve our software products. In most cases, the support team at Lighten Software can solve the problem. If any PDF files that Lighten PDF Converters can’t convert correctly, our support team will try to manually convert it for you. (Free of charge if you’ve purchased our app, but once accepted the files converted by our support team, the 30 days money-back guarantee will become invalid)
* Please note that:
No refunds are provided after more than 30 days following purchase. The refund policy is not suitable for purchases from our partners, or some time-limited deals, which claims ‘no refund is accepted’.
How do I request a refund if I purchased from the Mac App Store?
Most of our apps are also available on the Mac App Store or the iTunes App Store. If you place the order on the App Store, you are accepting the App Store terms and conditions, and the refund policy. Which we are not able to process the refund directly on our end, please contact Apple support for the refund. This tutorial will show you how to request a refund from Apple.