Order and sales FAQs

Below are some frequently asked questions about the order and sales issues, please read them for better understanding of the license, refund policy, discount, etc.

Q: I’ve purchased a single license but I have more than one computer, can I install the software on all computers?

A: If you purchase a single personal license, you can install and use Lighten software products on a single computer. If you have more than 2 computers, or the software product is used by more than one person, please consider purchasing the multiple licenses.

If you want to purchase for the company, please contact our marketing representative for the volume sales discount. contact[at]lightenpdf.com

Q: Is there any discount for an educational or non-profit organization and individual user?

A: Yes, we offer a discount for the users from the academic and non-profit institution.

More information about educational discount>>

Q: How to get a refund if the software does not satisfy my needs?

A: We provide 30 days Money Back Guarantee. If you are not satisfied within 30 days of your purchase and want to request a refund, just let us know at support[at]lightenpdf.com. Please include your name, the email address when you made the purchase, the order number in your email receipt, and the detailed reason, we will process the refund for you. We would be appreciated if you could provide some suggestions and feedback about the products so that we could keep improving the software.

If you purchased from the Mac App Store, according to Apple’s Refund Policy, sorry that we are not able to refund orders on our end, please contact Apple support for the refund.

To get a refund from Apple, please follow the instructions>>

We do strongly suggest you contact us for solutions to any questions about our software product before requesting a refund. And all products on our website can be evaluated through trial versions. Please try the trial version before purchase and make sure that our products are compatible with your system and satisfy your requirements.