FAQ

Below are some frequently asked questions about order and sales issues, please read them for better understanding of the license, refund policy, discount etc.

Q: I’ve purchased a single license but I have more than one computer, can I install the software on all computers?

A: If you purchase single personal license, you can install and use Lighten software products on a single computer. If you have more than 2 computers, or the software product is used by more than one person, please consider purchasing the multiple licenses. We provide volume pricing, you'll see Volume Pricing Available on purchasing page.

If you want to purchase for company, please contact our marketing representative for volume sales price. contact[at]lightenpdf.com

Learn More about volume licensing>>

Q: Is there any discount for educational or non-profit organization and individual user?

A: Yes, we offer discount for the users from academic and non-profit institution. You need to provide some information to take advantage of the discount price. Our support team will send you the coupon code.

More information about educational discount>>

Q: How to get refund if the software does not satisfy my needs?

A: We provide 30 days Money Back Guarantee. If you are not satisfied within 30 days of your purchase, and want to request a refund, just let us know at support[at]lightenpdf.com. Please include your name, the email address when you made the purchase, the order number in your email receipt, and the detailed reason, we will process the refund for you. We would be appreciated if you could provide some suggestions and feedback about the products so that we could keep improving the software.

If you purchased from the Mac App Store, according to Apple's Refund Policy, we are sorry to tell you that we don’t have the right for it but only Apple.

To get refund from Apple, please follow the instructions>>

We do strongly suggest you to contact us for solutions to any questions about our software product before requesting refund. And all products on our website can be evaluated through trial versions. Please try the trial version before purchase and make sure that our products are compatible with your system and satisfy your requirements.