FAQ

100% satisfaction guaranteed

Thank you for your interest in our software products. You are not only buying a software application, but also Lighten Software’s customer service. We want you be fully satisfied with your purchase.

If any PDF files that Lighten Software’s applications can’t convert, or you are not satisfied with the output result, our support team will help. Please do not hesitate to contact our support team via support[at]lightenpdf.com, attached the original PDF document, and tell us your ORDER ID, we will convert it for you manually.

Lighten Software’s developing team has been working on PDF and Office project for years. We try out best to develop the high quality PDF Converters for Mac, Windows and iOS versions. Including PDF to Word, Excel, PowerPoint, iWork Pages, Numbers and Keynote.

PDF and other document formats, such as Microsoft Office, iWork are totally different. There are many types of PDF documents, some of them have complex layouts, so not all the PDF documents can be well converted by software automatically. Even if you spent hundreds of dollars on the industrial leading PDF software such as Adobe Acrobat, it won’t be able to deliver perfect output every time.

We know how PDF and Microsoft Office work, and we have the Office skills, so in most cases we are able to deliver the well formatted output documents to you within 24 hours. If your PDF file is large, for example, have hundreds of pages and it’s a scanned file, it may take a little longer to deliver the output document.

Your privacy is taken seriously at Lighten Software, so the PDF file will be deleted after conversion, and will not share to any 3rd parties.

Also, Lighten Software offers 30 days money back guarantee, we are confident that you’ll love our products and service. So you can buy our software without any worries.